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Pink Dot Returns & Refunds Policy
Due to the perishable nature of our food and beverage products, we strive for immediate satisfaction; if your order is damaged or incorrect upon arrival, please contact us within 2 hours of delivery for a replacement or credit.
1
Inspect Your Order
Thoroughly check your items immediately upon delivery to ensure everything is fresh and correct.
2
Document Issues
Take a clear photograph of any damaged goods or incorrect items to help us process your claim faster.
3
Contact Support
Reach out to our customer service team via the app or phone within the 2-hour window to report the discrepancy.
4
Receive Resolution
Once verified, we will issue an immediate redelivery of the items or apply a credit to your Pink Dot account.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing